Customer Testimonials
Prompt professional service with great communication from Kurt Long. Maintenance work completed as agreed and on time with no delays.
Excellent customer experience, friendly staff/employees. They were all respectful and accommodating to my needs.
Jennifer is great! She’s quick to respond and easy to work with. She’s even taken care of things for me when she has been out of the office.
Inventory and pricing are favorable but the sales service could be better for a $130k model car. Lots of small details mattered and communication seemed to be overlooked. Suggest staying on top of your rep, hold them accountable and follow through.
Great, honest people that go above and beyond to ensure you get the best deal possible, whether that be purchasing a vehicle or seling one. Truly, I have had some terrible experiences with dealerships over the years but this dealership is stand-out. I will certainly work with them again in the future!
Kirk was wonderful! This was my first visit to Cover Cadillac but I will be coming here from now on for my service. THANK YOU!
Helpful and kept me informed on all the repairs my car needed. Also provided a loaner car which was much appreciated.
Matt LeBlanc has an amazing team! He and Jennifer have been exceptional to work with throughout the entire process. They have both been genuinely committed to resolving every issue my vehicle has had and have made sure I felt informed and taken care of every step of the way.
Although I didn't purchase my vehicle from the Bee Cave location, the outstanding customer service I have received has earned my trust. I will absolutely use this dealership for all of my future vehicle purchases and maintenance. It's refreshing to work with a team that truly prioritizes their customers. ... Read More DealerRater - Aug 10, 2026
Dealership was fair on pricing my trade in and the 2024 Lexus LC. They made the purchase easy to complete without me going to the dealership. The free delivery was convenient. The car had some minor damage done during transit but covert has agreed to reimburse me to get the lower front trim rewrapped. They also agreed to mail me my windscreen and owners manual that was dropped off to them after my car was delivered. Michael Wemple the salesman has done a good job of keeping me updated throughout.
The service writer, Mr Wade Higginbotham, was great. He and the mechanic addressed my concerns plus pointing out some possible issues that I need to monitor. Everyone that I met from the dealership were obviously working hard on helping me with my vehicle.
Jennifer is knowledgeable & so is the dealership. They are very efficient & on top of it.
Jennifer was very courteous and helpful. I had booked service online and for some reason it did not show up on her computer. She still managed to have my vehicle serviced in short order. It was returned having been washed.
Jenifer was awesome- super helpful & great at communicating about my service request- beyond helpful! I really appreciate her!
I love Covert Cadillac for my vehicle maintenance. I’m usually in and out as quick as possible, and I’m treated with respect. Wade is a great service writer.
First-class experience. I felt valued as a customer, and Jennifer ensured I was comfortable and kept up to date while waiting for repairs.
Brought my car in to have the antenna cover replaced asked to speak to a service manager on Thursday before I left. They said no one was available. Now we’re into the next week on Monday and I called and no service manager available. Left a message and wanted to address the issue that when I bought the car, it already had 490 miles on it and that damage was done possibly to the antenna cover before I purchased it. The first car wash I went to the thing came off. I’m still waiting to hear from a service ... Read More DealerRater - Aug 3, 2026
Daniel was great! He and everyone made purchasing a car easy and simple! Great experience!
The entire process was simple and a perfect experience. Kori and Daniel were amazing. Buying a car is always time consuming and the two made it so easy. I had a few after market items added and the delivery of the vehicle was spot on. Great team work and dealership. Thank you!
Bought car and traded in my car without stepping into dealership. All done online and it was an easy process. They delivered my car over 200 miles away and drove off with my trade in. Lower front trim was damaged in transit but they have agreed to reimburse me to have it wrapped. I feel that I got a fair deal on the car I bought and they gave me a reasonable price for my car based on current market conditions. I would have liked for them to have delivered my paperwork (bill of sale, finance, warranty, car fax…) instead of ... Read More DealerRater - Aug 1, 2026
Did a great job taking care of my Escalade. They had a loaner like they promised and did a quick job.
Wade always takes great care of me, accommodating my schedule and making my service experience as seamless as possible.
Loyal fan of Covert family, having bought more than a dozen vehicles in the last 30 years. I love the new Bee Cave Cadillac location and my service rep, Wade Higginbotham is the best.
Beautiful dealership, staff was courteous and greeted me from every new face while I waited in a great lounge area.
Jennifer very effective communicator and delivered on what she said. Expectations were met. Highly recommend.
Jennifer was outstanding! She did a great job explaining what repairs the Escalade needed and - those that were not needed at this time
Bought a new 2027 Optiq. Process was quick and easy. Salesman, Kyler was great and even the finance process was smooth and easy.
Phenomenal customer service! Went above and beyond to find us a vehicle that fit our budget and preferences. Didn't feel pressured or rushed to make a decision. Once purchased, hand delivered to our home so we wouldn't have to get an Uber to pick up. Would definitely purchase from Covert Cadillac Bee Cave again!
Kirk provided excellent customer service and provided timely updates as needed. Amazing consumer experience! thank you!
Jennifer does a great job with taking care of me. She’s the only reason I use covert given the history I have with purchasing a vehicle from this auto group. I would recommend this dealer for service.
Jennifer was very nice and quick about getting my vehicle back to service while I waited in the lounge during my oil change. A suggestion for the lounge. Better coffee machine that makes real expresso drinks. I regretted not bringing my own.
Jenn was great about getting me in quickly and getting the service done on my vehicle! Thanks Jenn!! Seth Stutzman
Marcus Washington was amazing!!! One of the quickest and easiest car purchases we have ever been through
Wade always helps me out with my car needs and does a fantastic job! My one complaint, I spent 5k repairing my vehicle. It would be nice to get an actual car wash. Whatever it is that you do to the vehicle can hardly be called a wash. After spending the amount of money that I did, a clean vehicle would be a cherry on top. The way my car looked when I picked it up left me with a bad taste in my mouth. Especially after spending the 5k!
Love this family owned dealership. Beautiful location in the Hill Country. Enjoyed our salesman Aaron Deck and my Service writer Kirk Long.
Once the deal was agreed upon, the closing was simple. Sales and Finance were helpful.
Service was amazing and great as always. Will be returning soon. Thank you Covert Cadillac Bee Cave.
They made a sight unseen purchase, outside of a video, absolutely seamless. Thank ya’ll!
High quality and knowledgeable staff. I worked with several different people there and I was satisfied with everyone!
Bee Cave Covert is an outstanding dealership. All of the associates that I have interactive with focuses on customer service satisfaction.
PROMPT, EFFICIENT, PROFESSIONAL & COURTEOUS SERVICE BY COVERT CADILLAC AT BEE CAVE AND BY MICHAEL HEAPS. I HIGHLY RECOMMEND THIS DEALERSHIP!
Sales experience was fantastic
The service department was horrible
Vehicle was supposed to have been put through a 130 point inspection
Air filter, and cabin filter were filthy and blocked
Truck getting no air flow therefore after only 200 miles service engine light came on. Computer showed particulate matter in exhaust system. Once the filters were changed and the filter compartment was full of debris the truck was able to regen correctly and service engine light turned off.
I called and talked to service manager Michael who informed me that this was not his problem since it was used vehicle. He was ... Read More DealerRater - Jul 15, 2026
Kirk Long at Covert Cadillac Bee Cave is the kind of service advisor you hope to find. He genuinely cares about his customers — communicating proactively, following through on commitments and requests, and making a stressful situation feel more manageable. He has earned my trust and my continued business."
The service writers are top notch. They make sure they understand the issues and often look at the vehicle themselves to verify what is happening and even see if a quick easy fix is possible. I will not go anywhere else.
Jennifer in service is fabulous! Always upbeat, courteous and very professional. Lucky to have her on the team
great facility. friendly staff. my sales rep marshall fields was good on the sales part. ask me 3 times for 5 star rating. told me to call him if i had a problem or needed any help. well i had a problem and he was very disappionting in addressing my problem or providing help.
Great experience working with Kyler and his manager. Handled the purchase and follow up like a professional.
Mitch was excellent. Great human, will do business with him again,When I buy for my wife
The service department staff are always courteous and professional. While waiting for our car annual check up, we we're very relaxed. It's a pleasure to be in Covert Cadillac lounge with 2 TV's to watch, bottled water & beverages available. Always tidy inside. And within an hour we were told car was ready and back on the road again! In a cleaner car cuz they washed it too. 🙂
Great people and good service. Everything worked out perfect and the qhole experience went good
Our Jeep Grand Cherokee broke down in front of the dealer on HWY 71. The battery failed after 6 months. We waited on HWY 71 for a tow. With the exception of one mechanic and a sales lady little concern or interest was shown, in fact the manager of the Chevy dealership couldn’t care less. We traded in the jeep for a Ram truck. Appreciate the end result but the original sale of the jeep 4XE and failure to disclose during an all stop sell on the vehicle as well as the marketing risk from the videos of your dealership and our ... Read More DealerRater - Jul 4, 2026
I had a good experience with Covert Cadillac; Arron the Sales Consultant was very good to work with. He answered my questions and gave a good demonstration on the vehicle features.
I was really impressed with the depth of knowledge and dealerships Covert have, and the level of service was off the chart at the Covert Cadillac Bee Cave location. We are incredible happy with the vehicle, and look forward to purchasing another again when the time comes.
Trace and Daniel were awesome. Great experience. I’d go back again for sure next time I need a car
My experience was easy and fast. Our service coordinator was very knowledgeable and provided great customer service
Chris Campion was very helpful in finding me a low mileage Tahoe. He’s also a good salesman as he talked me into spending more money than I planned🙂, Charlie Marshall was helpful in showing the care, but there was some confusion on the closing and had to come back and sign off with Mike Ohjea. Everyone we encountered were nice.
Covert Cadillac is always a great experience. They are exceptional. And, I know that my vehicle is being taking care of.
2022 Corolla I got from there had damage. 3 months later took to trade or sell diff dealer found out had ft frame damage that was not disclosed. Was not happy about no one cared manager would not talk to me here at bee cave!! The sales man dissed me his name Zach. Sold me a piece of junk now stuck with . I'm sure there be a smart remark from bee cave . Watch out on used there. Shady management and sales. I will tell all I know not to go here
Service Rep, Michael Heaps did an excellent job communicating effectively and helping me feel that my vehicle issues would be resolved quickly and efficiently.
2 days after we bought the used car, the battery died. Spent a couple of hundred bucks on that. Now, turns out they left a rodents nest around the engine and they chewed through some harness wires. Took more than a week and cost us 700 plus dollars to repair that. This despite having paid 5k for a "bumper to bumper" warranty and the fact that they "say" in writing that they checked the engine, battery, etc... before you buy the car. TAKE IT TO YOUR MECHANIC before finalizing your purchase from these guys. Or, better yet, don'... Read More DealerRater - Jun 19, 2026
Although my recall part had to be ordered Kirk informed me that because of the demand, it might take a bit longer, but I would be called as soon as it was available. Kirk followed up nicely with me and set up my appointment for the next day. Service was taken care as soon as I arrived. The wait was minimal. Thank you Kirk for exceptional service.
Great experience from start to finish! Aaron was very responsive and professional. Daniel answered all my questions. Overall, great experience, I will recommend!
The service was completed quickly. The part that had to be ordered arrived quickly. Unfortunately the part that was installed also died quickly. So I still can’t open automatic gates or garage doors…
This dealership moved to the top of my list. Their professionalism can be summed up in two names. Jay Deaton, Sales Manager and Trase Bednorz's, Salesman. Thanks guys. Great job.
Had an excellent experience with the dealership when leasing a vehicle. Quick sales process and down to the point rather than a bunch of back and forth. Good amount of inventory as well, and location can't beat.
The people at Covert Cadillac Bee Cave are friendly and knowledgeable. They provide service with a smile and the job is always done to ensure customer satisfaction.
Information was provided in a timely and professional manner about the vehicle I was interested in. The customer service from the sales personnel was great. Didn’t have to haggle and got straight to the point. Finance people were great. Explained everything in detail. Overall I am happy with my purchase and the with the people who helped me. Would definitely recommended them to friends and family. Will buy another car from them.
Great customer service exceptional team work very friendly got me approved for a new truck
Bought a pre-owned truck just based on pictures off the website and once delivered it was pretty much same as pictures indicated online. Dinks here and there but given the age of the truck understandable and nothing that warranted returning it...very pleased with the vehicle.
Bought a pre-owned vehicle sight unseen other than pictures. When it arrived it was not what we were expecting, and some of the issues had not been pointed out. The dealership, specifically general manager, went out of his way and corrected all the issues. The vehicle was delivered and we were satisfied with the end result
My salesman, Luc, was very professional, personable and knowledgeable. He made the sales process very easy and pleasant.
Service advisor not very knowledgeable. Some stuff was not double checked. Had quite a few things wrong after leaving
Horrible service, sold the car we had agreement on under our nose. Dylan is an awful salesman with horrible communication, he couldn’t even sell honey to Winnie the Pooh, that’s how awful he is at his job. We were ready for transportation of our vehicle, having already put down money. We were told it would be transported by a certain date and never came. Not to mention Dylan lied about the timeline of the strike the transportation company had, per the manager of that company. Y’all suck
Very nice people working there and was the easiest car purchase ever I made your team is awesome
Covert Cadillac in Bee Caves is always efficient and professional. My vehicle is always commented on time as promised and I have never had to come back to correct work.
Justin our salesmen and the management team went above and beyond. Including bringing the car to my blue (close by) during a busy week for a test drive. Also working with me on my trade value and price of the car. Fair, top level service.
This place is absolutely a joke! The car I was scheduled to see got loaned out to an existing customer and I was not able to view it. I was willing enough to sit down and negotiate a price without seeing the car, but they were only able to come down $200 from the online price, which in my opinion is a joke for my 3 hour round trip drive and time spent with dealer.
The communication is terrible . I have never heard of a service center that doesn’t know when they will work on your car . Also , for me to buy a car and then say they can only give loaners to people who buy Cadillacs is crazy . Not a fan of this dealership at all .
We have been customers for quite awhile, but this last purchase was the best yet. Scott and Koby did an outstanding job in making this trade happen. If it had not been for Scott reaching out regarding the dealership being interested in buying our car the trade/purchase would not have happened. And Koby did an excellent job getting trade/purchase across the finish line. The customer service from both of them was excellent. They both made selling and buying a car a good experience. Excellent job.
My experience at Covert Cadillac Bee Cave was superlative. Jenn and Matt welcomed us and expedited our service needs. The matter was resolved quickly and the waiting area was comfortable and the coffee bar and snacks provided were appreciated. I highly recommend this dealership in every respect.
Overall experience went well. Customs service was excellent and what was important to me mattered!
Madison made buying my Escalade so quick and easy! I will definitely be coming back!
Trase it was great to work with. He made the sales process very easy. That said, when the car was delivered to my house with 8 miles on it, three service lights came on within driving it 1 mile. So it was very inconvenient to take it to a dealership and get it fixed which you shouldn’t have to do with a brand new car. I got a “Sorry” text and that’s it.
Everyone was so helpful at first I was turned around and a very nice lady helped me to where I needed to be Aaron was so hey and kept me informed Ali was great also very good experience at Bee Caves Cadillac
I had a wonderful car-buying experience with Covert Cadillac Bee Cave! Even though I live in another city, the entire process was incredibly smooth and stress-free from start to finish.
A big thank you to Edgar, the Sales Manager, and Ali, the Finance Manager, for their outstanding customer service. They were both extremely patient, took the time to answer all of our questions, and made sure we felt comfortable every step of the way. Their communication and professionalism truly stood out, especially handling everything remotely so seamlessly.
I really appreciated the time and attention they gave us throughout the process, ... Read More DealerRater - May 2, 2026
I had never dealt with online purchasing. I called Covert Cadillac and was surprised at how much easier and much less stressful it was to close my deal. I would like to especially note that Luc Francois (salesman) and Ali Fawaz (sales manager) on their help and professionalism. Good job on both of these guys.
Customer service was exceptional. My first online purchase was beautiful. Was taken care of with my concerns and needs
Madison was excellent in helping the car buying process go smoothly, easy and quick! Thank you!
Everyone in the dealership from sales to service to parts that I’ve dealt with is very professional and customer friendly. Never have felt any pressure always feel like I get straight answers
This is the first time that I have been happy with my service. Matt Is the Best!
If your looking for great deals and an awesome selection of new and used vehicles, this is the right place to start!
Everything was great. He made me feel like it was all about me and what I wanted,
Zack and crew are TOPS. Leasing experience was excellent, professional and within my price point.
Working with Alex has been straightforward and professional, resulting in a positive experience overall. Two thumbs up.
Wade is always a pleasure to work with and I feel taken care of when I am at the Covert Bee Caves Service facility.
Continuous issues with electronics for a year with blue tooth not working, screen partially blacked out, screen not allowing control of music.
Onstar not working and Covert telling me it was a Onstar prolem and Onstar telling me it was a hardware problem.
Service cars not available in less than three weeks wait.
Brakes squeaking and told to slam on the breaks to fix, which doesn't work.
Difficulty in scheduling service by phone. Several messages left and no one calls back.
After maintenance, had to return because Tire Monitor light on. Was unable to schedule by phone as no ... Read More DealerRater - Apr 7, 2026
Alex has been incredible to work with. He is quick to follow up, and stay engaged. Even after the sale. I would highly recommend him. Finance dept. very slow, and doesn't respond. Have not been impressed with Daniel. He has only responded when he needed something, but has yet to answer multiple questions I have had through email.
Personal service and conversation from the guys in the ofc was really nice. Wait time was minimal and I was informed about the status of my car
It was a very satisfying experience, thanks to Service Advisor Mr. Kirk Long. In my three decades of having vehicles serviced, he was absolutely the best communicator I’ve ever experienced.
The whole service team is so lovely. I feel like Wade and I are partners. So thankful for Covert Bee Caves!
While the purchasing stage was decent, the post-purchase failed to meet expectations. Sadly, our sale rep misrepresented features that the vehicle supposedly had but come to find afterwards that it did NOT. Additionally, the preventive and protection warranties we were told we could not opt-out from were not installed on the vehicle. The bare minimum support we were given by our sales rep was not to take accountability but rather defer us to the Service Team to schedule an appoint to have the vehicle looked over. Sadly, had we not read through the documentations provided regarding these warranties and what ... Read More DealerRater - Mar 21, 2026