Customer Testimonials

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DealerRater Feb 6, 2025

It’s always excellent at this dealership. Great service I never have any issues they always solve my problems

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DealerRater Feb 3, 2025

They where the best got the deal I wanted got the car I wanted did a great job on the delivery and service after the sale! I recommend them highly

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DealerRater Jan 30, 2025

I enjoyed working with Jennifer and the technicians. They are very professional and knowledgeable. Will bring my car back when needing repairs!

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DealerRater Jan 26, 2025

Everyone was amazing, thank you! Alex and the crew were fabulous! Not happy I have to do 15 words

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DealerRater Jan 26, 2025

My 2024 Covert Lyriq recently died after 9000 carefree miles. I t was completely dead in my garage, couldn’t get in, locked out. Talking to Wade Higginbotham, the only solution was to have it towed in. I envisioned the tow driver having to drag it out of the garage locked in park, not a pretty vision. Wade Higginbotham saved the moment by taking the time to describe in detail how to use the manual key in the rear hatch to get in and get the car in neutral for a tow to your facility. I fully expected with the condition of ...

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DealerRater Jan 26, 2025

My 2024 Covert Lyriq recently died after 9000 carefree miles. I t was completely dead in my garage, couldn’t get in, locked out. Talking to Wade Higginbotham, the only solution was to have it towed in. I envisioned the tow driver having to drag it out of the garage locked in park, not a pretty vision. Wade Higginbotham saved the moment by taking the time to describe in detail how to use the manual key in the rear hatch to get in and get the car in neutral for a tow to your facility. I fully expected with the condition of ...

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DealerRater Jan 25, 2025

The service was excellent. the dealership is best in class; atmosphere, knowledge, customer service etc. Wade is very good and professional. Im happy to deal with Covert.

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DealerRater Jan 19, 2025

Covert bee cave was great. Unfortunately I was sold a car from Covert in North Austin that turned out to be a lemon. After 6 months in and out of both dealerships I ultimately have to sell the car back to Cadillac since it does not drive right and doesn’t stay safely on the road. I am grateful for Bee Cave covert as they were 10 times better to work with than the covert in north. Being the same company one would assumed the service would be same at both dealerships but I am extremely thankful to Covert Bee Cave.

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DealerRater Jan 19, 2025

Anthony was wonderful to work with. He listened to us and worked very hard to address our issues and make us a wonderful deal.

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DealerRater Jan 18, 2025

Its the best Tom and Christian were the best! They made everything work for me above and beyond

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DealerRater Jan 17, 2025

Wade Higginbotham has done a great job in helping us with our Escalade. He's been great. Very responsive to our questions and concerns. His help and service is much appreciated.

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DealerRater Jan 17, 2025

They where the easiest to work with and worked hard to make a deal work for me and I could not be happier with them and the car. Highly recommend Tom and Christian Rupp they are the best

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DealerRater Jan 15, 2025

The complete purchasing process was very straightforward and easy. Sam was a great sales person that listened to what we wanted and willing to find anwers to our questions. Highly recommend Covert Cadillac!

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DealerRater Jan 11, 2025

I was in your dealership last year for repair work and I was so impressed I came back this year and bought a car.

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DealerRater Jan 11, 2025

I had an amazing experience. Jenn was a great service advisor. Very happy!! I had to return because I picked up a nail. They helped me with that also.

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DealerRater Jan 10, 2025

Arron was so kind, helpful and communicative through this whole process. He was very clear about what was happening and what we were waiting on. Even when I was impatient he never acted inconvenienced by me calling. and again, was just so kind.

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DealerRater Jan 10, 2025

We appreciated the time Eddie and the finance manager spent with us showing us the vehicle and explaining what our different options were. They were very courteous without being pushy.

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DealerRater Jan 8, 2025

Ragen wasn’t there I dealt with Chance Quick he was amazing! I dealt with another guy who I would not recommend for anyone but all in all Chance made it right!

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DealerRater Dec 31, 2024

Great experience start to finish. Alex Davis was the stand out on this deal. He deserves a raise and promotion. My husband and I have been in sales for 20 years and he is polished and professional.

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DealerRater Dec 28, 2024

I was told the process would take 1.5 to 2 hrs, but it took 3 hrs

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DealerRater Dec 27, 2024

Excellent service, great communication. He explained everything during the process. Very helpful and very informative

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DealerRater Dec 26, 2024

The experience buying the vehicle was great and relaxed. Rachel did everything possible to see we got the best deal possible. The dealership was great treating us with respect and no pressure. I recommend this dealership to all who are in the market for a new Cadillac.

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DealerRater Dec 26, 2024

Great Communication, a pleasure to work with. My go to salesman at my go to dealership.

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DealerRater Dec 22, 2024

Adler was my sales person, 5 stars for him, he went above and beyond, did everything I could asked, even took on the tasks of others to make the deal go smoothly, I couldn’t ask for anything more, wish the finance dept. Could do the same! Got no response or respect from him! Highly disappointed. But Adler took care of everything

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DealerRater Dec 22, 2024

The service was fast, complete, and professional. Best dealership experience I’ve had yet! Highly recommended!

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DealerRater Dec 17, 2024

The team was very pleasant to deal with throughout the whole process. Hospitable and likable people like the team at Covert can make a world of difference in the car buying experience.

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DealerRater Dec 14, 2024

Covert Bee Cave has gone above and beyond with their service and sales for us. We thought we were going to buy an Acadia or Envision but after much discussion with our sales person (Hunter Norwood) we decided to purchase a Cadillac XT5. This auto better fits our needs and we love it! Hunter was very accommodating with our switch and worked with us on the purchase of the XT5. Sandra Borrego was very professional and efficient with all of the paperwork in the purchase process. I have had experience with the Cadillac service department since I have been taking ...

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DealerRater Dec 13, 2024

I recently purchased my first EV, a Cadillac Lyriq, from Covert Cadillac Bee Caves in Austin, TX, and I couldn’t be happier with the experience! I had an exceptional team assisting me: Tom Gordon (Certified Sales Specialist), Edgar Rojo (Sales Manager), Sandra Borrego (Finance Director) and Tom Eggers (Marketing Director). They went above and beyond to make the process seamless and got me the exact car I wanted the same day. This was also my first time purchasing a car under my business name, which was a milestone I was especially proud of. Their expertise and personalized service made ...

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DealerRater Dec 13, 2024

Was very successful , my vehicle was taken care of on short order with great service

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DealerRater Dec 11, 2024

Juan Carlos made the purchase so easy and successful. Everyone was so helpful Thank uou

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DealerRater Dec 10, 2024

Staff is very professional and friendly. Work was completed on time. Facility is very clean and welcoming.

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DealerRater Dec 4, 2024

The dealership was very clean. And the service advisor provided excellent customer service, professional and knowledgeable.

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DealerRater Dec 1, 2024

Customer service is always excellent. Very nice and clean waiting area. Very friendly staff and efficient.

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DealerRater Nov 30, 2024

After a bad experience with the Cadillac dealerships in San Antonio we traveled to Covert Bee Cave and we’re so glad we did! From the first point of contact we felt welcomed and not “judged.”Everyone was so helpful and kind. Our sales reps, Ira and Alex, were very knowledgeable and went above and beyond for us. We will recommend this dealership to all our family and friends. This is our new go to dealership. Definitely the best!

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DealerRater Nov 22, 2024

Wade was sooooo helpful. He made the experience easy and enjoyable. I’ll be back

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DealerRater Nov 18, 2024

All people I dealt with at Covert were very courteous and answered all my questions.

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DealerRater Nov 10, 2024

This dealership was outstanding, professional, courteous and personable. Scott Mullican created an atmosphere of comfort and trust. We purchased a 2024 CT4 Sport as our first Cadillac product. This car to this point has pleasantly surprised me with all the creature comforts and performance. It was sincerely an excellent experience and will happily recommend to anyone interested in purchasing a Cadillac over at Bee Cave. Thanks to Scott and the rest of the staff involved for making the entire experience easy going and trustworthy. Thanks again to Scott!!!!

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DealerRater Nov 8, 2024

Very helpful and responsive! Understand of me having a newborn at home and not responding quickly on my end. Communicated efficiently with both my husband and myself!

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DealerRater Nov 5, 2024

I thoroughly appreciated the attention to detail and service that Wade Higgenbotham provided us with our 2015 SRX. Wade has been my advisor for about 2 years or more and I trust his advice on what my service needs are!! I plan to continue to call upon him for all my Cadillac service needs in the future. I highly commend him, 10+ rating, to anyone in need of service at Covert Cadillac - Bee Caves. Best Wishes Wade and Thanks for your service, Reuben E. Taylor [email protected] 512-584-0421

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DealerRater Nov 5, 2024

Ragen was quick to assist, helpful, knowledge and overall great to work with. I will be buying all my future vehicles from him.

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DealerRater Oct 30, 2024

Rachel is absolutely awesome! Highly recommend her. The dealership had exactly the car on the lot that I wanted.

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DealerRater Oct 25, 2024

Rachel Deck made the whole process very easy. I contacted Covert Cadillac Bee Cave with a certain vehicle on my mind and Rachel made it happen. I am very pleased with my experience with Covert Cadillac Bee Cave. The home delivery of my vehicle was a plus. Sandra Borrego was very quick in getting me my paperwork. I am very appreciative of the speed in which Rachel and Sandra worked and how quickly they were able to get the transaction taken care of.

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DealerRater Oct 24, 2024

Very quick to respond to my online questions. Everyone at the dealership was friendly and no pressure sales. In and out quickly with our sale.

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DealerRater Oct 22, 2024

Nice relaxed atmosphere. Easy to communicate with team. Friendly.. I liked that they washed my car before I took it home.

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DealerRater Oct 22, 2024

Our sales man was very helpful … it was his first new car sale… we really enjoyed working with him! We think her was very knowledgeable. I think he will be one of your top sales person in the near future … thanks for the opportunity to let you know how we appreciate your service … Cindy and Randy Michael

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DealerRater Oct 18, 2024

Fast easy purchase, price was a deal, negotiating with finance dept. as usual on the upsell. Auto was delivered next day as promised, thank you for this wonderful service.

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DealerRater Oct 16, 2024

I always appreciate the availability for you guys to squeeze me in on a last minute appointment, the great communication you have throughout the whole process and ESPECIALLY returning it so clean.....thank you guys for 30 years of great service.

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DealerRater Oct 4, 2024

It was the most enjoyable auto buying experience I've ever had. Everyone was so helpful and gracious - from opening the doors with a smile and a welcome, to offering cool water. Ragen was very attentive to my wants for a new vehicle. And Sandra in finance was amazing as well.

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DealerRater Sep 27, 2024

The support staff at Cadillac went the extra mile to help repair my Ford F150

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DealerRater Sep 23, 2024

Very thorough in their search to find the causes of the issues I had brought to their attention. The service department at this dealership is excellent.

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DealerRater Sep 23, 2024

Great service, not pushy, wanted to make sure my interests were taken care of. Honest

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DealerRater Sep 23, 2024

Thank you Covert Cadillac Bee Cave and Brandy Kriegar for your exceptional customer service. It was a seamless experience. We look forward to working with you again on our next purchase.

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DealerRater Sep 22, 2024

I couldn't have asked for a better experience. Alex Davis was my salesman and he took care of us completely. Answered every question and saw to it we were made comfortable while waiting for our car to be made ready for pick up. We wouldn't think of going anywhere else from now on to purchase a car....

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DealerRater Sep 21, 2024

Our salesman Aron was fantastic! He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was also wonderful! We would definitely come back! Thank you!

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DealerRater Sep 21, 2024

The service department at covert Cadillac bee cave is the best service department I’ve had the pleasure of experiencing. They truly care about me, my safety, and my vehicle. I will be recommending the dealership to everybody.

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DealerRater Sep 19, 2024

our experience with Covert Cadillac Bee Cave was the best ever. no pressure and all of our questions were answered. we were made comfortable while waiting for our car to be made ready. we woudn't think of going anywhere else. Alex Davis was incredible as well as Daniel Souza in Finance. there wasn't anyone that didn't meet our needs and far above our expectations.

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DealerRater Sep 17, 2024

Wade did a tremendous job taking care of our car. We are also grateful to have your dealership located so close to our home. Thanks!

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DealerRater Sep 16, 2024

The team is fast to get you in and communicates well the progress while you’re there.

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DealerRater Sep 16, 2024

Excellent service. Allowed us to reschedule our appointment at the last minute to accommodate our schedule.

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DealerRater Sep 16, 2024

Great place for nice veichles I recommend friends and family to visit covert Cadillac, Arnold Guerra is the best

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DealerRater Sep 15, 2024

Had a great experience with purchasing my car, the team at the dealership is very friendly.

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DealerRater Sep 13, 2024

Ira was very helpful throughout my car buying experience. Would recommend him to all my military friends.

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DealerRater Sep 12, 2024

Great Employees! Did a good job on the repair. Loved the clean car. I don't mind the long commute to the Bee Caves location because I love the excellent service!

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DealerRater Sep 12, 2024

Sales, service, and finance team are second to none. I've really appreciated the quality of service and their focus on my satisfaction.

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DealerRater Sep 11, 2024

The Quality of service was unmatched as soon as I stepped in till the moment I left, It felt like Family

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DealerRater Sep 11, 2024

Very nice atmosphere with very courteous sales team With a very comfortable wedding lounge there.

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DealerRater Sep 11, 2024

It starts with the expert and personalized attention from Jen Estrada, my service consultant. Technician Rob did an amazing job diagnosing and repairing my engine electrical system. My 2002 Escalade with 171000 miles runs like new!! I appreciate the great work on my old but favorite vehicle.

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DealerRater Sep 11, 2024

Great service from wonderful people always make the service department very nice to visit every time.

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DealerRater Sep 9, 2024

The person I dealt with is not listed as an option to choose from. I'm not sure why he isn't because Matt LeBlanc is the BEST!

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DealerRater Sep 8, 2024

The entire staff was so fast and friendly! Got in and they immediately took care of me and even arranged a shuttle back home and picked me up when my car was ready.

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DealerRater Sep 8, 2024

Very friendly staff ! Very patient and super helpful I had an amazing car buying experience!

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DealerRater Sep 8, 2024

I always have a great experience at this dealership. I would also recommend it to anyone who has a Cadillac.

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DealerRater Sep 8, 2024

Great service. Sam made the car buying experience very very easy i would recommend covert and Sam to my friend and family.

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DealerRater Sep 8, 2024

I was so happy with everything, the vehicle, the deal, the dealership. I made the mistake of signing papers and having my new vehicle delivered to me. That’s when I discovered that two very important safety features were not on my vehicle; the Surround Vision and the Front Park Assist. The vehicle I was given a test drive in did have it, so I assumed my Premier Luxury did also. But NO. Cadillac decided to discontinue putting those in the vehicles in 2024. This has been a huge disappointment for many many Cadillac Premier Luxury XT4 including me. Now this ...

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DealerRater Sep 8, 2024

Wade provided excellent service, as per usual. We never have a bad experience at this location.

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DealerRater Sep 7, 2024

Wade Higginbotham provided great service. Work was performed on time and in a competent manner.

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DealerRater Sep 7, 2024

Have always had a great experience with Covert Bee Cave! The people there are just top notch!

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DealerRater Sep 6, 2024

Friendly and professional. And thorough. Can always get to my issue quickly and always have a loaner car available. This last item is extremely important to me.

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DealerRater Sep 6, 2024

Ready for me as soon as I arrived. Everyone was super professional and very polite

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DealerRater Sep 6, 2024

Friendly checkin, a pleasant wait in the customer lounge, speedy service along with a car wash, and I was on my way with a car in great shape and ready for the road.

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DealerRater Sep 6, 2024

Covert Cadillac bee caves is awesome. The customer service is unmatched. Jennifer Estrada really took care of me.

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DealerRater Sep 5, 2024

Fast and friendly process. Very quick delivery. 1 w 3 4 5 6 7 8 9

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DealerRater Sep 5, 2024

Cadillac Roadside was prompt in towing our XT4 to the dealer, and replacing a damaged tire. The technology department also worked diligently to resolve some communications issues with the information system on the car. Including consulting with GM technology specialists to identify the problem.

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DealerRater Sep 5, 2024

I received top notch customer service from at bee cave Cadillac. The staff was ver courteous and friendly.

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DealerRater Sep 5, 2024

Prompt service and early appointment by service dept due to nature of issue. Repair made and vehicle ready in about an hour. Great experience at Covert Bee Cave.

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DealerRater Sep 5, 2024

Had an excellent experience dealing with Tom Gordon. Very professional and would highly recommend friends and family to Tom.

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DealerRater Sep 3, 2024

We called ahead to confirm the car was still available. When we arrived, the car was parked out front waiting for us. Anthony and his sales manager came out to greet us. The manager stepped away and Anthony gave us great information on the car and its features. We test drove the vehicle. Came back and worked a deal that was acceptable within a few minutes without haggling. Highly recommend.

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DealerRater Sep 3, 2024

Conveniently located to my home. Responsive. Adding more words because this comment requires at least 15.

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DealerRater Sep 2, 2024

Friendly staff, knowledgeable service team. Wade was very helpful. Easy drop off and pick up.

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DealerRater Sep 2, 2024

First time car buyer the dealership was great and had what I was looking for. Alex made it easy for me had every answer to the questions I had about the car. He made it a not so boring day at the dealership. So when I go back to covert Cadillac bee cave I will be looking for Alexander!

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DealerRater Sep 2, 2024

Had a great experience, everyone was very friendly. We would definitely buy from them again.

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DealerRater Sep 1, 2024

Friendly, efficient and what you expect from a Cadillac Dealership. I would recommend this service center.

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