Customer Testimonials
ALWAYS GREAT SERVICE, FAST AND EASY. VERY CLEAR EXPLANATION, AND VERY KNOWLEDGABLE ABOUT CARS AND MAINTENANCE
You are definitely taking your vehicle to professionals. Top line service providers, mechanics and just nice Texas folks.
Excellent experience with Covert. Daniel and Sam answered all my questions and the deal was done quickly.
Kirk was very responsive when setting the service appointment, and even better when discussing my options for additional services. He seemed to be very mindful of balancing the needs of my cat with the needs of my budget, which I really appreciated. He’s a keeper!
Out of state purchaser’s beware as I was charged $869 in extra sales tax. When My Car was registered and titled in the state of Florida, the actual sales tax was $5351.50. Covert Cadillac Bea Cave charged me $6220.50 in sales tax. So far they have refused to return that additional $869 that’s owed to me. This was confirmed by the company they hired to handle my title and registration in Florida Executive Tags & Titles, who confirmed that the over payment of sales tax would not be coming from the state of Florida, but had to be refunded by the dealership ... Read More DealerRater - Nov 11, 2026
Hey if you're looking for a AMAZING new or pre- owned vehicle and a dealership with GREAT deals and AWESOME customer service look no further. Arron Deck is one of the nicest Salesman in the business and Ali Fawaz both gentlemen make you feel like family, these gentlemen make your experience with Covert Bee Cave go so quickly and smoothly you won't believe that your deal is really done.
This dealership is beautiful. It’s a very large location with a huge selection of new cars. There is a large staff as well so there is always someone available to help. My sales expert was Trase. He was very willing to help and did not just brush me off even though I was not there in person. Trase was very patient with me and answered all of my many questions about the vehicle and purchase process. He gave me very clear answers and volunteered additional things that I had not even thought about which was appreciated. Trase kept in ... Read More DealerRater - Nov 10, 2026
I’m relatively new to this dealership & came here, rather than the closer Covert in austin, because a friend recommended them. I was here to sign paperwork only. However I knew my GM employee issued vehicle had a safety on the 3rd row seat. I stopped by the service desk & Jennifer was incredibly helpful with getting my car seen & recall addressed within an appointment or a long wait. I was impressed that the service team identified a 2nd safety recall/fix tied to braking at slow speeds. They were able to get this fix in as well. ... Read More DealerRater - Nov 8, 2026
Sam Sohail was great and made everything easy. I will definitely come back to see him.
The dealership was very clean and bright. All the staff were very friendly but Alex Davis was excellent and went over the top with service!
Solid service. Not a crazy long wait time. Could use better snacks and drinks. But good experience
Kirk is my new Service Department rep and he is TOP NOTCH! Kirk took the time to go over everything the service department would be addressing and did not skip or sugar-coat anything. A straight-shooter with options is what I appreciate the most. Definitely looking forward to working with Kirk and everyone at Covert Cadillac Bee Cave.
Wade Higginbotham and the service team at Covert Cadillac are a pleasure to work with. Wade always reviews the scheduled services with me along with optional services that will need to be addressed in the near future.
The team that helped me was very professional and very low pressure. I would recommend using them as it was a 10 out of 10 experience.
Great to deal with, even across state lines. Worked out trade-in and organized pick up and delivery.
I didn't work with Trase, I worked with Joey Garofolo.
I was hesitant to go back to Cadillac, and after receiving my car after a two-week wait, my hesitation proved right.
Joey agreed to fix several items: the broken taillight, the scratches on the hood, the front window frame, and, most importantly, the paint on the right rear door that Carfax flagged as accident damage.
The tail light was repaired; however, the scratches were not. I think they bumped out the dent, but they didn't do it well. And although they promised to paint, they didn't. They ... Read More DealerRater - Nov 1, 2026
Everyone at Covert Cadillac was professional and great to work with. Made it easy throughout the car buying process.
A Covert customer for many years and really appreciate how they treat their regular customers. Had a warranty issue and Kirk Long got us a next day appointment and had us taken care of by noon the next day. Great service with available early schedule, correct diagnosis and the needed part in stock for a quick repair. In and out and done right.
The dealership is always clean, comfortable for waiting, efficient in their work, and all the workers are so nice and check to make sure you’re being taken care of.
Jennifer Estrada is the best I have ever worked with. She responds promptly and is always pleasant. Covert's service team works together. I can communicate with the technicians to get my input on decisions about repairs. Glad they are in my neighborhood.
Hello, A video could really help when checking the vehicles. I've been to dealerships where this is something they send the customer when they are checking the vehicle. The mechanic that worked on my vehicle was very nice as well, 5 star employee as well.
Micheal is always great and got me in and out same day for a warranty covered repair. Very pleased!
Michael Markie on your service team is awesome. He takes great care with my truck.
I worked with "Coach" Aaron on a deal that we made happen in two days from initial phone call to me driving off in my new to me Mclaren 650S. We worked out the numbers the first day and I left at 3:30am to get there at 7:30am with Aaron waiting and the car ready for me to take for a PPI. I returned and we banged out a deal pretty quick. My CU was ready and I was out of there with Ali's help in finance. Aaron helped me change over and installed my plate and ... Read More DealerRater - Oct 28, 2026
We have had a great experience with Covert Cadillac. Kirk has been amazing at scheduling and servicing our vehicle in a timely, professional manner.
Extremely poor service. My vehicle is still not fixed, despite thousands of dollars being charged to the warranty. Instead of resolving the ongoing issues, the dealership has chosen to ignore my concerns and avoid taking responsibility. This has been a frustrating and unacceptable experience.
I've been taking my Cadillac to Covert Cadillac Bee Cave's service department, and Wade Higginbotham is the reason I keep going back. He explains things clearly when I have questions, gives honest advice with my best interest in mind, and returns my calls. When he noticed an issue with my tire's sidewall, I mentioned I had a warranty through my lender, not one sold by Covert. He didn't hesitate. He handled the whole warranty process himself and made it easy for me.
Wade is in high demand, so it can take a call or two to ... Read More DealerRater - Oct 25, 2026
That was great from start to finish. I have a beautiful corvette and expert care is important to me.
I was pleased to hear I would get a loaner delivered to my house. Thank you
Jennifer E is extremely professional and courteous! Always get great service with Jennifer E making appointments!
Excellent experience with a well-oiled organization. And the personnel are beyond reproach. 5 stars!
Service team sadly doesn’t represent the Cadillac brand well. When issues come up continuously with a brand new car (4th time in less than 30 days from purchasing the vehicle) it was hard to find, and continues to be difficult, someone that owns the relationship and is genuinely concerned about the situation. Really poorly managed place.
We are very pleased with the service at the dealership. Mitch was introduced to us and gave a great tour of the company. We are getting our first EV and he demonstrated how efficient and comfortable the Lyriq is to drive. Totally satisfied with the process.
At COVERT Bee Caves Cadillac, Bee Cavers Cadillac and Kirk Long demonstrate that in customer service and in vehicle service uncommon Valor appears to be a commmon virtue. Semperfi!! Barry Wright
Matt LeBlanc stepped in when I had some issues. Ultimately got to a resolution I was satisfied with but even then there were some problems. Some nice people but not a dealership I find to be very reliable.
Working with Kirk was a great experience. Efficient, professional and prompt. He didn't give it on me on an issue I had with the truck that the service team couldn't find when I first brought it in. Did a ride along with me and felt saw her the same issue I reported and then escalated it to the service manager and we got it all taken care of
Mike is friendly and efficient. He works to keep the service within the prescribed time limits.
I have bought 2 vehicles from Covert Cadillac Bee Cave. I have had very good experiences with this dealership. Very professional ,very courteous.
Trase was very responsive and easy to work with. Daniel was extremely efficient and emailed my paperwork right away.
Michael was very helpful to me when I needed to get my car in for a dead battery. Highly recommend him as a service advisor.
I had a very good and wonderful experience in buying my two new vehicles in Austin with Matthew and Mitch thank you for good customer service
Michael was beyond amazing to work with, he made the process incredibly easy. Super friendly and communicative on the whole process.
Excellent service. They got me on the schedule, i dropped my car off and it was ready for pickup 2 business days later.
Both sales people that helped were extremely knowledgeable. Finance was also very accommodating and helpful.
They were very prompt and got the job done without holding car for sufficient time.
Michael is always helpful and professional. I could not ask for a more customer oriented service representative.
Wade and Matt are always very friendly and helpful. I have worked with them for many years. They do a great job!
This a great dealership! They are very knowledgeable and professional. I always have an excellent experience. Wade Higginbotham was my serviceman and I highly recommend him.
Always very attentive from the time I drive in until I leave. Jen is very professional and helpful every time I come to Covert’s Bee Cave. I really appreciate being treated like my car is very important. Very satisfied.
Kirk was really helpful in getting the work done on the car and communicating on when it would be done
Wade Higginbotham has always done a excellent in handling my service needs. A loaner is always provided if I need it.
My 2020 Hyundai Sonata started having problems just ONE MONTH after purchase, and I have returned to this dealership SEVEN times. I can feel the managers’ frustration every time I return, but I would not keep coming back if the vehicle they sold me worked properly. I am not responsible for the problems with the car they sold me.
On Monday, I spent SIX HOURS waiting with my two-year-old daughter, only to leave feeling humiliated and disrespected. The managers gave me inconsistent explanations about the repairs, and I was told documents inside my car had been lost. I also dispute the ... Read More DealerRater - Oct 13, 2026
Kirk knocked it out of the park! So kind & patient. I will absolutely bring my suv back to him in the future.
Fast to respond and very good service. The Sale agent was very polite and answered any questions I had about the vehicle
Michael is simply outstanding! Knowledgeable, friendly, and very on top of his job. I love working with you. Thank you all!
Loved their commitment!! Awesome work ethic, even when things got hard. Will definitely go back! Sara is my girl!!
Michael is always friendly and quick to respond. he made the ability to drop off my vehicle for Service easy and communicated throughout the process.
I brought my Optic in for its 7500 service and a recall. Work was completed to my satisfaction in a timely manner. Staff was courteous and efficient.
Everything!excellant help from Wade everyone I asked for service and that was a LOT! Every question I asked about my car was answered quickly and respect by Scott. The salesman Kody was perfect In every way.
Kirk is an excellent service advisor1 All concerns were answered and all the maintenance taken care of. The service also went very fast as I waited in the large comfortable lounge area.. I was updated as the service was happening and my car was even washed as they finished1 This dealership is the BEST and Kirk is an outstanding advisor! I will always go to this dealership in the future/
I was very pleased with the service. Especially the service advisor ,Wade. I Luv Covert
The service was fast and fixed the problem. Wade, the service adviser is very good.
Kirk and the team at Cadillac were great, they always make my car service so easy!!!
It’s clean and comfortable for waiting, and the advisors are friendly and helpful. The work is done as promised and I love leaving in a clean car!
They somehow had a 2024 Chevy Silverado that was priced way better than any other dealer within 50-100 miles for the type and mileage on it. It was the first car on my leaderboard from the start of my search and I ended up with it. They didn't ask for much in terms of my trade-in car which made that part real easy. They gave me a loaner afterwards too for an accessory addition after I bought it. Car was real nice n clean when I bought it.
Absolutely outstanding service from the team at Covert Cadillac. The service department is professional, responsive, knowledgeable, and genuinely focused on taking care of the customer.
From the moment I arrived, communication was excellent. They kept me informed, explained everything clearly, and made the entire process easy and stress-free. My vehicle was handled with care, the work was completed properly, and the level of customer service was exactly what you would expect from a first-class Cadillac dealership.
What really stood out was the attention to detail and the way the team treated me—not just like another service ticket, but like ... Read More DealerRater - Sep 30, 2026
Wade Higginbotham, the service advisor, made sure the service tech with the best experience for my issue worked on the car and kept me informed of progress.
Thank you Jennifer for the great service. You are always great to work with and solve all my issues.
Jennifer was fantastic dealing with a frustrating circumstance and working a solution that was very satisfactory to me. She is one of the reasons I will buy from Covert Cadillac when it’s time for me to make my next purchase.
Jennifer got us in and figured out the issue and fixed it. She was very cordial and got the job done
Jennifer is always great to work with. She’s a total professional. Pleased with my service experience
The people are friendly and service is OK, but really take way too long to get an oil change and tire rotation.
Great customer service and personnel. The service department and their mechanics did a great job on my Cadillac XT4 in diagnosing and repairing my issue. They also loaned me a vehicle while it was being repaired. I would definitely recommend Covert Cadillac to others looking g to buy a new or used vehicle.
Very friendly and knowledgeable. Waiting area is clean and comfortable seating available. Mitch came by just to say hello.
Wade is our guy. He always take such good care of us and never make us feel any kind of way other than he there to take care of us and our Cadillac. I love Cadillac and if I was a rich woman I'd drive more than 1
The property itself.\nWas very inviting and clean and well maintained. Service department was extremely easy to find.And it was my first time there , and they already knew my name as I walked in the door. Every staff member I came in contact with including the servicemen , that serviced my vehicle went above and beyond in my opinion in their duties. Save played a role in me.Choosing this location and i'm forever grateful that it was. Being able to feel comfortable and confident that me and my vehicle are gonna be taken care of is most important ... Read More DealerRater - Sep 18, 2026
As soon as they make the sale, they stop helping you and won't even answer the phone.
The service was super fast! It was towed in late one evening & ready by 9:30AM the next morning! Wade was a terrific resource for towing & made sure it was washed before I picked it up.
Very friendly and very professional. Always available to answer any questions I may have. They explain thoroughly what I need to know.
The entire service department was so helpful when i needed to book a last minute appointment for issues i was having with my 1 year old Lyriq. I chose to make the 40 minute drive to this dealership instead of the one closer to downtown because they were recommended to me for having better service. Wade took care of me in a pinch and even worked with my schedule as i was traveling out of town the day i dropped my car off so they kept it safe for me until unreturned, fixed up good as new and I’ve been riding ... Read More DealerRater - Sep 16, 2026
I had a smooth visit and Kirk offered great communication. I was comfortable in the waiting area.
Very disappointed with help after sales. No help with any set up of controls & entertainment system
I love this dealership and working with Mitch so much that I have purchased 2 cars (2025 Tahoe and 2023 Tesla) from Mitch specifically. This dealership does a great job hiring people who are personable and care, although I only use Mitch everyone there is amazing and treats my family as if we're their client too. I still have at least 4 more cars to purchase, so I will be going to Covert Bee Cave for all of the future needs.
Excellent customer service and communication. Wade in service dept is the best, so helpful, polite, and thorough!
Fantastic service. I've never been disappointed. I've always received courteous and friendly experience. Thanks Wade
Joey was great! Quick and easy buying process. Very happy with the experience. Will refer!
Michael and the others at Covert were efficient in getting my warranty replacement battery. Thanks.
Jennifer is always a big help. She does her best to keep your waiting as pleasant as possible. She is a great asset to the Covert team. Thank you Jennifer for your care!
Everyone was very nice and friendly and my loaner car was awesome. They got the work done quickly and let me know when it was complete.
Team is knowledgeable and professional service.I felt well taken care of from start to finish.
Kirk is very knowledgeable and super helpful! Besides being personable he works very hard at getting you the best support possible!
They were very helpful, not pushy at all, very accommodating and set me up with a good deal.
Everyone was very nice and helpful. I have been there many times for service and the experience has always been positive.
They play games with the price of the vehicle and do not stand behind their quotes
I had a great buying experience with Torin Mcgough. He showed great communication skills and always responded to any questions I had about the vehicle. Thank you to Chelsea the finance manager who did our paperwork very quickly may I add. I was in and out with my new car before I knew it. All the staff all around were very friendly and polite. Thank you Covert Cadillac Bee Cave for the best experience in purchasing a vehicle.
Great experience, would recommend this dealership to everyone, you should allow at least five words or less
Love going here for service they help me a lot always looking for the best solution for my need Wade is awesome this is the spot to go
Kirk was amazing. We were estimated that the oil change service would take an hour so convinced my wife to hang out for the oil change. Turned out to be 2 1/2 hours. That was a bit frustrating. We purposely made an appointment a week ahead to avoid having to wait the same amount of time as a walk-in.
Recently had a very positive purchase and service experience. Edgar and Coach were a pleasure to buy with. For service, Kirk Long was a total pro and excellent communicator. If you are debating where to buy a car, my service experience alone was enough to favor buying a car from this Covert location.
The team was willing to work with us. They worked to find what we needed and made the experience easy.