I’m Rowena, Warranty Administrator at Covert Bee Cave, and I’ve been in the automotive service industry for 40 years—and counting! It’s been an incredible journey, and I’m just as passionate about what I do today as I was when I started.
My path into the industry began in November 1984 when my sister-in-law, who was the Customer Relations Manager at a GM dealership in San Juan, Puerto Rico, offered me a cashier position in the service department. From there, I was promoted to service advisor, then dispatcher, booker, and eventually found my true calling as a warranty administrator. I’ve had the privilege of learning every step of the service process, which has given me a unique perspective on how to best support our team and customers.
After spending time at another Covert location, I requested a transfer to Covert Bee Cave for its quieter setting outside the city—and because I was excited to be part of opening a brand-new location for the Covert family. I’ve always seen myself as a natural problem solver and the go-to person where all the moving parts come together. If there’s an issue, I’m ready to tackle it and keep things running smoothly.
Outside of work, I find peace in gardening—wandering through a garden center is my version of a perfect day. I also enjoy reading romance novels and flipping through home décor magazines for inspiration. And when it comes to sports, I’m all in! Whether it’s golf, tennis, or football, I’m watching. I also have a soft spot for a good crime show—nothing like a little mystery to unwind.
If I could drive any car on the lot, it would be a Porsche 911 Carrera. I love the sleek, stylish design and the thrill of a true sports car. Every time one comes into our inventory, I make sure to hitch a ride with one of our sales reps. It’s a small joy that never gets old!
Fun fact: I have a talent for finding the exact document I need—often just by reaching into a box. It’s a skill that’s come in handy more times than I can count. Now, if only I could apply that same luck to picking lottery numbers!
It’s a joy to be part of the Covert Bee Cave team, and I look forward to many more years of doing what I love in a place I’m proud to call home.